Workshop
Service-oriented Communication
Increase your impact through tuning your way of communication
Speaking is silver; silence is gold
This old proverb immediately indicates the importance of mastering the art of communication to have a positive effect. Communication remains one of the most critical processes in the world that seems very simple, but where so much can go wrong. Sender and receiver can interpret a message in a completely different way. Not only what is said, but also the way and the intention play an essential role in bringing the message across. Unclear communication too often leads to misunderstandings and loss of money, passion, and pleasure in working (together).
Service-oriented communication is a company's showpiece, and we see it as a pillar for organisational development and cooperation. It goes a step further than just being customer-oriented: being accessible, efficient, and having a good response speed, among other things. Service-oriented communication touches the person you are communicating with, for example, you make him or her happy because you really help that person. That makes that internal and external customer feel taken seriously and connected to you, which can also create trust.
With this workshop, participants gain insights into communicating and learn skills to break through patterns and put the necessary accents in the communication, making it service-oriented.
Goal
The main goal of this workshop is that participants can communicate Service-oriented. In practical terms, this means that the participants can communicate in a service-oriented way:
- Gain insight into the importance of the way they communicate (when, means, tone, with whom, etc.).
- Become aware of current patterns in their communication and gain insights to break through this, if necessary.
- Identify bottlenecks in Service-oriented Communication, and subsequently draw up an action plan to resolve them in the short term.
For whom?
The workshop is intended for people, preferably from different teams, who notice that their current communication is not achieving the intended results, and who want to change this themselves.
What you can expect
In the morning, the foundations are laid for service-oriented communication. After lunch, we will discuss communication with others, and small groups will lay-out parts of the action plan to implement Service-oriented Communication in the organisation.
Practical
This workshop takes one full day plus two times a half return day. The workshop will be held at a location to be agreed upon outside your organisation. The number of participants is a minimum of 3 and a maximum of 10 to give the necessary personal attention.
Information and quotation
You can combine this workshop also with the workshops Using Core Qualities and Synergy & Alignment to implement a different way of working within the organisation.
If you would like more information, draw up a training plan together tailored to the needs of your organisation, and receive a free quote, please call Niek van Duivenbooden via +31-Six-113-Eight-1061 or send a message by email.